Security & Privacy

Here at SBC we take security and privacy very seriously and are always working on ways to improve and protect the data we hold. Your data belongs to you and we will never share it with anyone else or use it without your permission. By submitting your personal information to us, you are consenting to our collection and use of the information as set out in this Privacy Policy. If you require any further information on our Privacy Policy, please email us on dataprotection@sbcgels.co.uk.


Personal Data we collect

Personal Information is information relating to an identified or identifiable natural person. An identifiable natural person is one who can be identified, directly or indirectly, by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.


How we use your Data

We use your personal information to first and foremost, provide you customer service, to detect, prevent, mitigate and investigate fraudulent or illegal activities on your account and provide you with personalised advertising and marketing or products or services we think may be relevant to you. We will also use your information to provide and improve our Services, provide you with a personalised experience on our website.

 

When you place an order we collect your name, e-mail address, mailing address, and phone number. We may record which products you are interested in and which products you purchase. This enables us to process your orders efficiently and to improve the products and service that we are offering.

 

Cookies are small pieces of information that are stored on your computer’s hard drive by your browser. These allow us to store your account information and provide features to make your shopping on our website easier and more personal. Most browsers allow the cookie function to be turned off. The help menu on your browser should guide you on how to do this.


How we protect your Data

We protect your personal information using technical and administrative security measures to reduce the risks of loss, misuse, unauthorised access, disclosure and alteration. Some of the safeguards we use are firewalls and data encryption, physical access controls to our data servers, and information access authorisation controls. We will not sell, trade or rent your personal information to other companies nor will we share any of the information we collect about you to third parties. Should we need to change how we use your data to comply with amendments to existing or new regulations, industry standards or UK and/or EU Law, we would always update this privacy policy to reflect any changes required. We would also contact you to advise of the changes, if we are legally required to do so.


Your Data, Your choice

On our website you can update your information at any time by logging into your online account with your email address and password. Here you can update your full name, Billing and Delivery addresses, email address and update your password to keep your account secure. In accordance with new GDPR and UK data Law, should you contact us, we may ask for proof of your identity before disclosing any personal information about you.

Any changes or revisions to our Privacy Policy will be posted on our website.

By submitting your personal information to us, you are consenting to our collection and use of the information as set out in this Privacy Policy.

We use MailChimp as our marketing automation platform. By registering your email address you acknowledge that the information you provide will be transferred to MailChimp for processing in accordance with their Privacy Policy and Terms.

If you require any further information on our Privacy Policy, please email us on info@hbdeurope.co.uk or telephone Customer Care on +44 (0) 1449 727070.

Should you wish to submit a Data Subject request, please click through to the Web Form.